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Privacy for DANA and QRIS Accounts

Your account details, wallet activity and device sessions are handled under this Privacy Policy before you open the lobby, add DANA, OVO, GoPay or QRIS, or contact us…

DANA privacy contextOVO account checksGoPay wallet recordsQRIS session data
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autobet Privacy for DANA and QRIS Accounts
HELP CHANNELS

Contact Us About Your Privacy

Privacy questions should reach the team that can verify your account and act on the request, not a generic inbox. We ask for your registered phone or email, the wallet rail involved, and a clear request such as access, correction or deletion. Support is available 09:00-01:00 WIB through live chat and email, so you can follow the same path used for account help while keeping the request tied to this policy.

Team online

Live chat

Use the chat bubble after signing in if your request involves current account data. We may ask you to confirm your registered phone, last wallet rail used, and the privacy action you want us to take.

Email privacy request

Send privacy requests to the support email shown in your account area. Include your username, contact number, and whether the issue relates to DANA, OVO, GoPay, QRIS, device access or stored account details.

WIB service hours

Our privacy handling queue follows 09:00-01:00 WIB support hours. Requests that need identity checks may take longer because we match your account, wallet trail and message history before making changes.

ACCOUNT CARE

How We Handle Your Account Data

We keep privacy handling practical: collect what the account flow needs, restrict staff access, and keep a clear path for changes.

Account creation data

When you open an account, we collect the details needed to identify the profile and keep it reachable. That includes your username, contact path and sign-in record, which help us handle account changes safely.

Wallet privacy

DANA, OVO, GoPay and QRIS references are stored to match deposits, withdrawals and support questions to your account. We do not ask for wallet PINs, and you should never send them through chat.

Device sessions

We record device type, browser signal and session time to protect sign-ins and detect unusual account access. On mobile, you can clear saved browser data through your phone settings if you want a fresh session.

Cookies and preferences

Cookies help keep you signed in, remember display choices and connect your support chat to the right account. You can manage cookies in Chrome through Settings, Site settings, then Cookies and site data.

Game activity records

Activity from Speed Baccarat, UFC MMA, Crash Games, Bingo and Mega Fishing may be stored with timestamps for account history, dispute checks and service logs. These records help us answer privacy and transaction questions accurately.

Correction requests

If your phone number, email or wallet link changes, contact us before your next withdrawal request. We verify ownership first, then update the relevant account record so future privacy and payment checks match.

Privacy Policy Questions Before You Join

Before you open an account, you may want to know what we collect, why we keep it and how you can ask for changes. This section answers common privacy questions in plain terms, with the same account paths we use in support. If your question involves local access, eligibility or wallet handling, the answer may depend on local law.

We collect the details needed to create and protect your account, such as username, contact path, sign-in record and wallet references. We also keep session logs so support can verify privacy requests tied to your profile.

Wallet records help us match deposits, withdrawals and support cases to the correct account. We store transaction references, timing and status, not your wallet PIN, so our team can handle privacy and payment questions safely.

Yes. Contact live chat or email support with your registered phone or email and say you want account data access. We verify ownership before sharing records linked to your profile, wallet trail and support history.

Open Account Settings first and check what is currently saved. If a locked field needs correction, contact support during 09:00-01:00 WIB and provide the current contact path plus the new detail you want updated.

Cookies may remember sign-in status, display choices and basic session links, while game activity is stored separately in account records. You can manage browser cookies through Chrome Settings, Site settings, Cookies and site data.

We keep data while it is needed for account operation, security checks, payment matching, dispute handling or legal duties where local law permits. When a record is no longer needed, we remove or anonymise it.

Send the request through live chat or the support email shown after sign-in. We verify account ownership, check whether any wallet or dispute records must remain, then confirm what can be deleted or anonymised.

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